FAQ

 

Q:  How much does it cost to use Parcel Recovery?

A:  There are no up front costs, monthly fees or hidden costs.  Our only fees are a percentage of the actual net refunds secured.

 

Q:  Which parcel carriers are you auditing?  

A: UPS, FedEx and DHL. 

 

Q:  We haven't had any customer complaints due to late packages.  Why would we want to use Parcel Recovery?  

A:  2-10% of the packages you ship are late and eligible for a refund.  These refunds can add up to a significant reduction of you transportation budget. 

 

Q: We ship a lot of ground packages, is that service guaranteed?

A: Yes, commercial and residential ground services are guaranteed to arrive by a specific date or your money back.   

 

Q:  Can you audit inbound packages?

A:  Yes, if you are able to supply an electronic carrier invoice that includes inbound packages on a weekly basis.

 

Q: Will this service take a lot of my time?

A: No. It takes very little time to send us the package data. We will provide instructions on how to send your parcel invoice files.

 

Q: How much will we save by using Parcel Recovery?

A: Savings will depend on several factors such as: package volume, service type, package destination and package costs. Typically we are able to recover 2-10% of your shipping bill.

 

Q: How is Parcel Recovery different from other freight auditors?

A: For starters, we can audit all three parcel carriers UPS, FedEx and DHL and EVERY service level. We then submit all Guaranteed Service Refunds and invoice credits to the carrier.  We have years of parcel experience and have been saving customers time and money since 1999.  Finally, we have the most competitive pricing based on your shipping volume and average shipping cost per package.