1. On a weekly basis, your electronic shipping invoice is sent via email to our attention.  If you do not receive an electronic invoice from your carrier, manifest data can be exported from your shipping system and emailed. We will provide detailed instructions for exporting manifest data from your shipping system.

2.  We will audit 100% of your express, ground and international packages to make sure they were delivered, and delivered on time.

3.  As we identify late deliveries, we will submit the service refunds to the carrier – Your savings show on your next shipping invoice as Guaranteed Service Refunds.

4.  Our only fees are a percentage of the Service Refunds that appear on your weekly carrier invoice.  Fees are based on weekly volume and average package cost.

Parcel Recovery Service provides added value reports detailing: service failure by carrier, service failure by service type, packages without proof of delivery, packages manifested but not shipped, residential deliveries and packages shipped via express when ground time in transit is equal or better.